Most ready-to-ship designs leave my Freeport, Maine studio in 1-2 business days.

Special collections, exclusive releases, and custom work may take 3-5 business days to ship.

These timelines do not include transit times with the shipping carrier, which can vary by destination and shipping method.

Need something right away? Contact me before placing an order and I’ll do my best to meet your deadline. 

All Treeline & Tide jewelry is thoughtfully packaged in a glassine envelope sealed with my signature botantical washi tape.

For all orders, I include a gift receipt only, which doesn’t show pricing, so orders can be sent directly to the recipient. I'm happy to add a small note as well. You can leave the text in the notes section at checkout. 

Domestic orders over $75 ship for free via USPS First-Class Mail and typically arrive in 2-5 business days.

For orders under $75, the shipping cost will be calculated by weight and distance on the check out page.

If you need your order sooner, choose Priority Mail at checkout. Your items will arrive in 1-4 business days, based on destination. 

I ship internationally to select locations. (Unfortunately, due to the recent complexities of packaging requirements, I am not currently shipping to EU countries.)

Please be aware of some specifics though: Orders shipped via USPS First-Class Mail International do not come with tracking once the package leaves the United States. Transit times can vary from a few days to a few weeks. Insurance claims for USPS International shipments can be difficult or impossible to collect on.

I recommend selecting UPS or FedEx as your shipping service, as they provide tracking for international packages, generally have faster shipping times, and have more reliable insurance claim processes.

Customers are responsible for any customs charges or fees that may be incurred by shipping to an international destination. I do not control customs fees and if you have further questions about them, please contact your local postal service.

I hope you love your purchase — but if something isn't quite right, here's how returns work.

Earrings
All earrings are final sale and cannot be returned or exchanged, due to both hygiene standards and the limited nature of most designs. If your earrings arrive damaged or defective, email me at hello@treelineandtide.com with photos and I'll make it right.

All other items
Everything else may be returned within 30 days of delivery, in original condition, for a refund of the purchase price. Refunds are reviewed on receipt and issued to your original payment method within 3 business days once approved.

Exceptions: special collection or limited-release pieces (any category) are final sale unless faulty.

How to return something
Email hello@treelineandtide.com to start a return or exchange. Buyers are responsible for return shipping costs — I recommend insuring your return, as I'm not responsible for packages lost in transit.

Damaged or defective items
If anything arrives damaged or defective, let me know right away with photos so I can resolve it quickly.

Yes, I do offer repairs on my items. Please send an email to hello@treelineandtide.com along with a picture of the item you are looking to have repaired and your order number, so I can advise further. Depending on when your piece was purchased, there may be a charge for this service.

Please note that it may not be possible to repair your item.

Yes. I stand behind the quality and craftsmanship of my products.  If a product is found defective within one year of purchase, I will repair or replace the item free of charge.

This warranty does not cover chain breakage, water damage, or general wear and tear. General wear and tear includes tarnishing of silver jewelry and darkening of the wood over time, and therefore, is not covered by warranty.

To ensure your Treeline & Tide items stays looking good for as long as possible, keep them away from water and chemicals such as perfume and chlorine. For jewelry, store it in a cool, dry place in an individual pouch or box.

A note about wood: The beauty of wood is found in its unique grain patterns and subtleties of color and texture. Please expect some of these natural variations in your items. 

Treeline & Tide products are handcrafted with great care and attention to detail. I source my materials from USA based suppliers to help support other small businesses and reduce my ecological footprint.

Wood is sourced from sustainably managed forests.

All Treeline & Tide jewelry is made with hypo-allergenic (skin safe) materials. Earrings have sterling silver or 14k gold-filled ear wires. Stud earrings have titanium posts. These materials can generally be worn by anyone with metal sensitivity.

Our cuff bracelets have a nickel-free aluminum base, which makes them very lightweight and easily adjustable for a custom fit.

No, 14k gold-filled jewelry features multiple layers of 14k gold bonded over a base metal, typically brass or copper. This thick gold layer will not tarnish or scratch, ensuring lasting quality and making it a safe and cost-effective option for individuals with metal allergies seeking stylish pieces without the high price tag of solid gold.

All wood pieces are finished with a protective clear sealer, meaning that your jewelry will be fine if you're caught in the rain. However, repeated or prolonged exposure to water will damage the finish, and the wood, so remove jewelry before showering or swimming. Consider keeping your silver jewelry in a small sealed plastic bag to avoid tarnishing.

Store in a dry place.

I am not currently accepting custom orders for jewelry, but that may change in the future.

The cuffs are designed to be adjusted. Use steady pressure until it stays in the shape or size you want. If it keeps springing back into place, just use a bit more pressure. 

We're proud to have our work in stores around the world. If you're interested in carrying Treeline & Tide in your store, please email us for more information!
hello@treelineandtide.com