Refund policy

We hope you love your purchase, but if it’s not quite right for you, we'll gladly issue a refund for the purchase price. The item must be returned in its original condition within 30 days of delivery date to be eligible for a refund.

Refunds are not guaranteed and are subject to our review of the returned product. Please email us at hello@treelineandtide.com to initiate an exchange or return.

Custom and personalized orders cannot be returned or exchanged unless faulty. This includes orders that have an error that is not our fault (i.e. spelling mistake). Please check carefully when placing your order.

For hygiene reasons, earrings and hoops cannot be returned or exchanged unless faulty.

Buyers are responsible for all return shipping costs. Please consider insuring your return for the price of the item – we are not responsible for lost packages. 

If your item arrives damaged or defective, please let us know right away and provide photographs of the item so we can make it right as quickly as possible.